Returns and repairs

Log in to your account and make a return/exchange or lodge a complaint even faster and more easily. If you do not have an account yet, just register, shop online at hendi.com and then use your customer account for future returns, exchanges, or complaints.

Take your time

There can be many reasons for a return - but we've got you covered. You have 14 days from the date of purchase to make up your mind and decide whether you want to keep your tools or not.

How does it work?

Choose whether you want to submit a return or repair request.

Select the order number and product, fill in all necessary information, and submit your ticket.

Sit back and wait for our customer service to contact you.

Important information

Return/exchange
Repair

Ways of creating a ticket

Additional information

Products must be returnedin unaltered and unused conditionto the following address:
HENDI GmbH

Ehring 15

5112

Lamprechtshausen

Austria
The goods should be returned by post, parcel service provider or freight forwarder after consultation with the HENDI customer service.In most cases, the costs are borne by HENDI.
Returned product should be in their original packaging.
We will keep you up-to-date regarding the status of your request via email. Additionally, you can always check the current status in your customer account.
The return and exchange policy does not apply to products made on request.

Return policy

14 days to launch a return request.

Check the ticket status in your account.

Launch a return request online in your account.

The return and exchange policy does not apply to products made on request.

Via customer account

Requests made via your hendi.com customer account, can be processed faster and more efficiently.

Keep the return and exchange policy below in mind:

You have up to 14 days to return your order.

You can check and track the status of your return.

You can launch a return request within 14 days from receipt of your order.

Goods must be returned in unaltered condition and original packaging.

The return and exchange policy does not apply to products made on request.

Payment will be refunded to your account within approximately 30 days.

What is the difference between a return and an exchange?

When shopping on Hendi.com, there is an important difference between the return and exchange processes. In the return process, the consumer withdraws from the contract, which means that he returns the purchased goods without any signs of use and receives a refund. An exchange, on the other hand, is the replacement of the purchased product with another one, for example in a different size, model or color. In such a case, the consumer does not receive a refund, but only a new product. Exchanges and returns are possible within 14 days of receiving the shipment.