General terms and conditions
www.hendi.com
10/2022 

1. The contract between HENDI GmbH, hereinafter referred to as the seller, and the buyer shall only be concluded on the basis of these General Terms and Conditions for End Consumers or the General Terms and Conditions for Resellers, which are also available for download on hendi.com. All other general terms and conditions are not recognised and only apply if they have been accepted in writing by the seller.
2. A consumer is any natural person who enters into a legal transaction for a purpose that is neither commercial nor self-employed. An entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the exercise of his commercial or self-employed professional activity.
3. The company that runs the online shop under the domain www.hendi.com (hereinafter referred to as "online shop") is: HENDI GmbH, Ehring 15, 5112 Lamprechtshausen, Austria, VAT ID ATU47942507, company register no. FN188032v.
4. Contact with the online shop is possible by e-mail and telephone. The contact details are given on the website www.hendi.com.
5. The GTC determine the rights and obligations of the customers, as well as the rights and obligations of the seller as the subject managing and operating the shop.
6. the GTC are available in German.
7. The customers undertake to respect the copyrights and rights arising from the registration of the inventions, patents, trademarks, utility models and industrial designs.
8. The owner of www.hendi.com, the HENDI GmbH, undertakes to take legal and organisational measures necessary for the secure processing of customers' personal data.

1. The subject matter of the contract is the sale of goods by the seller to the buyer on the internet platform hendi.com.

2. The purchase is possible with or without registration by the buyer. When registering on the internet platform hendi.com, the buyer must provide his address and other information required for the proper processing of the order. This data is stored by the seller and can be changed by the buyer at any time in his customer account. The buyer makes his entries using the usual keyboard and mouse functions in the input fields located on the seller's website. When registering, the buyer shall determine a password. It is the buyer's responsibility to ensure that the password does not reach unauthorised third parties.

3. The buyer can select products from the seller's range and collect them in a so-called shopping cart by clicking on the "Add to cart" button. In the shopping basket, the customer sees all the goods he has selected. There, by clicking the button "Proceed to checkout", he makes a binding offer to purchase the goods in the shopping cart. Before this step, the buyer can view the goods at any time and change them using the usual keyboard and mouse functions.

4. The seller can accept the buyer's order by sending an order confirmation by e-mail within 2 working days. The contract is only concluded when the seller sends such a declaration of acceptance. If the order is not accepted by the seller within the aforementioned period, no contract shall be concluded.

5. Any buyer who is a consumer may revoke his offer and return the goods in accordance with the special revocation instructions provided to him in the context of the order on the hendi.com website.

6. The article description on which the contract is based is written in English. The contract can be concluded in German or English. The print and save function can be used by the corresponding functions of the browser. The seller saves the text of the contract and sends the order data to the buyer by e-mail. The buyer can view past orders in his customer account

1. All offers of the seller are non-binding. If the product selected by the buyer is not available at the time of the order, the seller shall inform the buyer of this immediately in the order confirmation. If the product is permanently unavailable, the buyer will also be informed of this and the seller will refrain from issuing a declaration of acceptance, whereby no contract will be concluded.

2. If the product designated by the customer in the order is only temporarily unavailable, the seller shall also inform the customer of this without delay in the order confirmation. In the event of a delay in delivery of more than two weeks, the buyer has the right to withdraw from the contract. In this case, the seller shall also be entitled to withdraw from the contract. In this case, the seller will immediately refund any payments already made by the buyer.

The seller retains ownership of the goods until the purchase price (including VAT and shipping costs) has been paid in full.

1. The payment modalities can be freely selected from the options given for each order. If payment in advance has been agreed, the ordered goods will be dispatched after receipt of payment to the seller's bank account.

2. The price for the goods offered also includes value added tax at the currently applicable rate. The amount of the shipping costs is indicated in the respective item description.

3. The goods are dispatched exclusively in the period from Monday to Friday. As the courier services usually only deliver from 8.00 a.m. to 4.00 p.m. on Mondays to Fridays, the seller asks the buyer to take this into account when planning the time of delivery.

4. The shipping costs are shown in the respective item description and are borne by the buyer. After the buyer has exercised his right of withdrawal, the shipping costs will be refunded. The buyer shall then bear the direct return costs.

5. The delivery time is up to 7 days. The time limit for delivery begins with payment in advance on the day after issuing the payment order to the remitting bank and with other payment methods on the day after conclusion of the contract and ends with the expiry of the last day of the time limit. If the last day of the period falls on a Saturday, Sunday or a public holiday recognised by the state at the place of delivery, the next working day shall take the place of such a day.

1. Right of withdrawal

The buyer has the right to cancel this contract within 14 days without giving any reason.

The revocation period is 14 days from the day on which the buyer or a third party named by the buyer who is not the carrier has taken possession of the goods. If several items have been ordered by the buyer and shipped separately, the withdrawal period begins on the day on which the buyer or a third party named by the buyer who is not the carrier has taken possession of the last item. To exercise the right of withdrawal, the buyer must notify the seller:

HENDI GmbH
Ehring 15
5112 Lamprechtshausen
Austria
Phone: +43 6274 20010
Fax: +43 6274 20010 20
E-mail: servus@hendi.com

by means of a clear declaration (e.g. a letter or e-mail sent by post) of his or her decision to revoke this contract. The buyer may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that the notification of the exercise of the right of withdrawal is sent before the expiry of the withdrawal period.

2. Consequences of withdrawal

If the buyer revokes this contract, the seller shall repay all payments received from the buyer, including delivery costs (with the exception of additional costs resulting from the fact that the buyer has chosen a type of delivery other than the cheapest standard delivery offered by the seller), without undue delay and at the latest within 14 days from the day on which the seller received the notification of your revocation of this contract. For this repayment, the seller shall use the same means of payment that the buyer used in the original transaction, unless expressly agreed otherwise with the buyer. Under no circumstances will the buyer be charged any fees for this repayment. The seller may refuse repayment until he has received the goods back or until the buyer has provided proof that he has returned the goods, whichever is the earlier.

The buyer shall return or hand over the goods to the seller without undue delay and in any event no later than 14 days from the day on which the buyer notified the seller of the revocation of this contract. The time limit shall be deemed to have been observed if the buyer dispatches the goods before the expiry of the 14-day period. The buyer shall bear the direct costs of returning the goods. The buyer shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

The right of withdrawal does not apply to contracts:
- for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
- for the supply of alcoholic beverages the price of which was agreed at the time of the conclusion of the contract but which cannot be supplied until at least 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no control;
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts. The right of withdrawal shall expire prematurely in the case of contracts
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Withdrawal form
If you wish to withdraw from the contract, please complete and return this form.
To:
HENDI GmbH
Ehring 15
5112 Lamprechtshausen
Austria
Fax: +43 6274 20010 20
E-mail: servus@hendi.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
...............................................................................................................................................................
...................................................................................................................................................................
...................................................................................................................................................................
Ordered on (*)/received on (*) ............................................................................
Name of consumer(s) ..............................................................................
Address of consumer(s) .........................................................................
Signature of consumer(s)
(only in case of paper communication) .........................................................................
Date .........................................................................

_________________________
(*) Delete where inapplicable.

3. End of the withdrawal policy

Prices:
1. The prices of the products on the website (insofar as the customer is not logged in with his customer account) are also indicated in EUR including tax and fee.
2. The price of the product before adding it to the shopping cart does not include shipping costs and other fees. The shipping costs and any fees will be added to the total amount of the ordered goods in a later step. The customer will be informed of any additional charges (e.g. packaging and shipping) before placing the order.
3. The final price, which is binding for the shop and the customer, is the total sum shown on the website before the customer places the order. The final price is the price of the product including all costs related to the fulfilment of the contract.
4. Information about the total value of the order (including shipping costs and other charges) will be published before the chargeable order is placed and confirmed in the email sent to the customer's specified email address thereafter.

Payment:
1. When placing the order, the customer chooses the payment method.
2. The company providing the online payment services and through which payments are processed in the online shop is Stripe Inc.
3. If the funds paid by the customer with a card need to be refunded, the seller can transfer them to a bank account associated with the payment card.
4. If the customer pays by card, the order will be processed from the moment a positive payment authorisation is received.
5. The customer agrees to provide the correct details for a VAT invoice.

The customer agrees that invoices (including correction invoices) may be issued and delivered electronically. Consent to the use of electronic invoices is tantamount to waiving the paper form. The customer may revoke consent to the use of electronic invoices by contacting the seller's customer service department.

1. The ordered goods will be delivered or made available for collection using the shipping method selected by the customer when placing the order.
2. The customer may organise collection/transport itself, but it is necessary to set dates, costs and area of responsibility for this individually with the seller.
3. The seller specifies the date of delivery. If the agreed date is exceeded, the customer has the right to give the seller an alternative date. If the goods are not delivered within the specified date, the buyer may withdraw from the contract. 4.
4. The seller shall be responsible for loss of or damage to the goods up to the time when the customer, as a consumer, receives the goods. Unless the customer chooses a delivery method other than that suggested by the shop.
5. Goods deliveries are made during working days (Monday to Friday). No deliveries will be made during weekends and public holidays.
6. The customer has the obligation to check the goods immediately after receipt. In the event of damage, he is obliged to draw up a damage report in the presence of the deliverer. The preparation of the protocol is not a prerequisite for filing a complaint or withdrawing from the contract.
7. In the event of damaged packaging, the customer should not accept the delivery and contact the seller as soon as possible. The seller is liable to the customer as a consumer under the warranty in accordance with Chapter 10 GTC if the product has a material defect or a defect in title.
8. If the buyer is a consumer, then the seller bears the shipping risk.

This chapter applies to customers, whether they are entrepreneurs or consumers.

1. The products offered in the shop are subject to a guarantee. The conditions and duration of the guarantee are shown in the GTC, the guarantee conditions, in the description of the product or on a guarantee card.
2. The warranty period is 2 years. However, certain products have a different, longer warranty period of e.g. 3, 5 or 10 years. This is specifically stated for the products concerned.
3. To make a claim under the guarantee, please contact customer service using the enquiry form (returns, exchanges and complaints section of the website).

The warranty shall be governed by statutory provisions.

The principles governing the processing of personal customer data (natural persons) are set out in the "Privacy policy", which is available as an annex to these T&Cs or on the website.

Technical conditions for the use of the shop:

1. In order to be able to use the shop, a customer needs:
- Device for the transfer of IT data
- Access to the Internet
- e-mail address
- Software to open PDF files (e.g. Adobe Acrobat Reader)
2. The shop informs that the deactivation of cookies can impair the existing functions of the shop. After accessing the shop's website, the customer will be asked to accept the cookie policy.
3. The detailed information about cookies can be found in the cookie policy at www.hendi.com and is part of these GTC.

Registration and login:

1. In order to open an online customer account, the customer registers via the form by providing a login, e-mail address and password.
2. The password to the shop consists of letters, numbers and/or special characters. It is individual for each user and can be changed on the website by providing the e-mail address and the new password. It is necessary to change the password at regular intervals.
3. The creation of the "customer account" is free of charge.
4. The customer undertakes to provide the correct data.
5. By accepting the general terms and conditions, the customer declares as follows:
- I have voluntarily registered to use the services of the shop;
- The data contained in the form are true.
6. The customer may not give the password to the online shop account to any third party.
7. The registered customer may:
- View the status and history of their orders;
- Take advantage of individual discounts and special offers;
- Receive information about participation in promotions and competitions;
- Order products;
- Update customer data;
- Review orders;
- Change passwords.
8. After registration, a link to confirm the registration will be sent to the customer's e-mail address.
9. After registration, the customer can log into the system.

Order processing:

1. The shop is open 24 hours a day, 7 days a week and the customer can place an order at any time.
2. The seller checks the order placed by the customer. After positive verification, the online shop confirms the order in an email to the customer. When the customer receives such confirmation, a distance contract is concluded between the parties.
3. The message contains the proposed content of the sales contract and in particular: Number and date of the order, details of the goods, price, form of payment, details of the parties, place, and form and cost of delivery.
4. If the proposed content of the purchase contract does not correspond to the order placed by the customer, the customer must inform the online shop immediately. This shall be done by sending an e-mail to servus@hendi.com with the discrepancies noted. The online shop will then send the customer the corrected content of the contract..
5. A warranty card from the manufacturer, importer or distributor will be enclosed with the sold goods, insofar as the manufacturer, importer or distributor grants a warranty on the basis of a written warranty card.
6. In the case of natural persons, only persons with unlimited legal capacity can be customers of the online shop.
7. The customer places the order as follows:
- Selecting the goods by adding them to the shopping cart;
- Providing the data in the registration, login and delivery form;
- Selection of the payment and shipping method;
- Confirmation of the order with the button "Order with costs" (or similar);
- Dispatch of the order confirmation to the customer's e-mail address;
- Order is confirmed electronically (by e-mail or telephone) within two working days (excluding public holidays) after receipt of the order.
8. An order can also be placed without registering on the shop's website:
- by e-mail: servus@hendi.com
- by telephone (during opening hours): +43 6274 200 100
9. The customer placing the order according to paragraph 8 is obliged to read and accept the general terms and conditions sent by the shop to the e-mail address provided by the customer.
10. The customer placing the order according to par. 8 should provide the following information:
- Name, size, colour and quantity of the products;
- First name and last name of the recipient, address of delivery;
- Telephone number;
- e-mail address;
11. The customer undertakes to provide his/her correct data.
12. The customer may collect his order in person at a predefined location. This requires contact and separate agreement between the contracting parties.

Other:

1. These GTC are also available at www.hendi.com.
2. The customer is entitled to download the contents of the GTC to his terminal device or to print them out.
3. EU law and the national law of the Republic of Austria shall apply to business relations between the seller and the consumer. If the regulations applicable in the country of the consumer are more favourable to the consumer and these cannot be excluded by contract, they shall also apply in this contract.
4. If the customer is a consumer, all disputes arising in connection with the GTC or sales contracts shall be settled by negotiation or mediation.
5. Both consumers and sellers have the possibility of an out-of-court examination of the complaint, as well as an assertion of their claims (e.g. through mediation). Consumers can, for example, use the online platform Dispute Resolution (ODR) at http://ec.europa.eu/consumers/odr/ for an amicable settlement of disputes.
6. If negotiations or mediation do not produce results, the jurisdiction of the court will be determined for the consumer in accordance with Regulation of the European Parliament and of the European Council No. 1215/2012 of 12 December 2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters.
7. If the customer is an entrepreneur, all disputes arising in connection with the GTC or sales contracts shall be settled amicably by negotiation or mediation.
8. In the event of a dispute, Austrian law will be used for the customer as an entrepreneur in accordance with the registered office of hendi.com.