Returns and repairs

Log in to your account and make a return/exchange or lodge a complaint even faster and more easily. If you do not have an account yet, just register, shop online at hendi.com and then use your customer account for future returns, exchanges, or complaints.

What is the difference between a return and an exchange?

When shopping on Hendi.com, there is an important difference between the return and exchange processes. In the return process, the consumer withdraws from the contract, which means that he returns the purchased goods without any signs of use and receives a refund. An exchange, on the other hand, is the replacement of the purchased product with another one, for example in a different size, model or color. In such a case, the consumer does not receive a refund, but only a new product. Exchanges and returns are possible within 14 days of receiving the shipment.

Take your time

There can be many reasons for a return - but we've got you covered. You have 14 days from the date of purchase to make up your mind and decide whether you want to keep your tools or not.

How does it work?

1

Log in to your HENDI account.

2

Choose whether you want to submit a return or repair request.

3

Select the order number and product, fill in all necessary information, and submit your ticket.

4

Sit back and wait for our customer service to contact you.

Important information

Check ticket status

You can find your complaint number in your request confirmation email.

Additional information

If replacement and repair are not possible, you will get a refund within 30 days.
After you have submitted your request, we will keep you up-to-date regarding the next steps via email.
We will arrange for transportation of the products.
You can always easily keep an eye on the current status of your enquiry using your HENDI customer account.

Repair policy

	For guarantee and non-guarantee repairs.
	Easy tracking of the current ticket status in your customer account.
	Possibility of obtaining a cost estimate.
	Clarification of repair details with service experts and use of a wide range of HENDI original spare parts.