HENDI Service
Professional appliance repair- Original spare parts
- Warranty and guarantee
- Technical documentation
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Check ticket status
This is where you can check at which stage your complaint currently is - just enter your request number and stay up to date.
Problems with your tools? Get in touch with us.
Via customer account
Requests made via your hendi.com customer account,
can be processed faster and more efficiently
Without a customer account
Did you purchase the product as a guest or through a channel other than hendi.com?
How does it work?
1
Return request
Simply fill in the form with all data required and submit your ticket. We will then keep you informed about the status of your ticket. Additionally, you can always check the current status of your request in your HENDI online account.
2
Pick-up or return label
Depending on the specifications of your request and given you meet the criteria, we will then either arrange for a courier to pick up the item or provide you with a return label.
3
Repair work
While your equipment is being repaired by our service technicians, we will keep you up-to-date regarding the status of your ticket and get back to you in case of questions.
4
Return of equipment
After a successful repair of your device, we will arrange for the return of your HENDI tool. In case, a repair is not possible, we will get back to you regarding an exchange item or a refund of the purchase price.
Additional information
- Collection of damaged equipment by a freight forwarder or return via postal courier.
Please print the label and the return request summary available in your account and have it ready when the courier picks up your item or add it to the package when you return your goods to us using a return label. - Replacement product
Our experienced service technicians will have a throough look at your request and the returned device. On the basis of this and a potentially required clarification with you, they will then try to find the best possible resolution of the request.
Our HENDI services
Repair work
Get the most out of your equipment. We will take care of and fix your equipment quickly, professionally and comprehensively. Our HENDI technicians and service partners dispose of many years of experience and are glad to assist you with your Tools for Chefs.
Spare parts
We offer a wide range of high-quality, official, and approved HENDI spare parts for almost all our items. So in case you lose or break a part of your tool, we have the ideal replacement and can even do the installation for you.
Additional guarantee
In addition to the legally required warranty period, we online offer a two year guarantee from the date of purchase on all our HENDI products and make sure you can enjoy your tools at their fullest - for many years.
Product safety
HENDI tools are sourced and manufactured in order fulfill high local and European regulations. They come with multilingual documentation and guarantee the highest possible product safety according to national and international standards. Certified HENDI quality - better safe than sorry.
Service desk
An essential part of the HENDI all-round service is quick and easy communication and help in case of returns or repairs. Therefore, registered HENDI e-commerce customers can easily lodge a complaint, open a service request, or ask for a repair of their HENDI tools by using their online customer account.
Partner network
Besides our in-house service technicians we established and collaborate with a great network of certified HENDI service and logistics partners all over Europe. They dispose of extensive experience with our products and make sure that we can deliver the best possible service to our customers - wherever they might be.
